Continuous Improvement

Continuous Quality Improvement (CQI, CI) is a process whereby service provision and delivery is constantly evaluated and improved in the light of its efficiency, effectiveness and flexibility.

 

Continuous Improvement involves:

• Progressively increasing value to consumers or participants and other stakeholders through changes designed to better address their individual needs
• Enhancing performance against industry standards
• Commitment to identifying needs and opportunities for improvement in a systematic and planned way.

Continuous Improvement is not a ‘stop-start’ approach to making things better. It forms a central part of a comprehensive management system to constantly improve the way in which your organisation provides services.

 

 

FAQs

What is Continuous Improvement?
How do we engage our staff in Quality activities?
How do we engage our Board in Quality activities?

Resources and links

Continuous Improvement Resources
Systems for Continuous Improvement
Consumer and Carer Participation
Suggested References for Consumer and Carer Participation
Innovation and Quality Practice
Learning Networks
OurCommunity Policy Bank